bcc99 Responsible Gaming —
Safe entertainment is our promise
Gaming is for enjoyment, not for problems. bcc99 is committed to ensuring the safety and wellbeing of every player.
What is Responsible Gaming?
Understanding the limits of fun and staying within those limits is the foundation of responsible gaming.
Online gaming is a great form of entertainment — but it should never cause financial problems or mental stress. At bcc99 we believe responsible gaming means keeping control over your budget, your time, and your mental state. Gaming should never be thought of as a source of income — it is for enjoyment only.
Our platform offers multiple safety features for every player, including deposit limits, self-exclusion, time-out, and 24/7 support, all designed to help you stay in control.
To open an account at bcc99, you must be 21 years of age or older. The age verification process is an integral part of our security system.
Our Safety Tools
bcc99 provides these features to give you a safe and controlled gaming experience.
Set Deposit Limits
Set a limit on how much you deposit each day, each week, or each month. Once set, reducing a limit takes effect immediately; increasing it requires a waiting period. The minimum deposit is ৳200, but you can set your own personal limit even lower.
Session Time Limit
Decide in advance how long a gaming session will last. When the set time is up, the system will automatically alert you and prompt you to end the session. This is one of the most effective methods of responsible gaming.
Time-Out Feature
If you feel you need a temporary break, use the time-out feature. Your account can be temporarily closed for 1 to 30 days. During this period it will not be possible to log in or place bets. Come back refreshed after the break.
Self-Exclusion
If you feel gaming is getting out of control, choose self-exclusion. This is a request for a long-term account closure, which can take effect from 6 months up to permanently. The support team will help you through this process.
Gaming History Review
View a detailed history of all your bets, wins, losses, and deposits at any time. Understanding your spending patterns makes it easier to make informed decisions. Transparency is the foundation of responsible gaming.
24/7 Support
For any questions or help related to responsible gaming, our live chat support team is available in Bengali 7 days a week, 24 hours a day. Do not hesitate to reach out.
Warning Signs of Problematic Gaming
If you notice any of the following signs in yourself, contact support right away.
- Repeatedly placing bets to try to recover lost money (chasing losses).
- Neglecting daily life, work, or family because of gaming.
- Repeatedly spending more than your set budget.
- Finding it difficult to stop gaming or take a break.
- Using money set aside for bills or essential expenses on gaming.
- Lying to family or friends about gaming.
- Relying on gaming to relieve anxiety or depression.
- Trying to stop gaming but repeatedly failing.
- Prioritising gaming over sleep, food, or rest.
- Taking on debt or asking others for money to cover gaming costs.
If you notice any of the above signs in yourself, please contact us via live chat or email our support team at: [email protected]. Asking for help is an act of courage.
How to Use the Safety Tools
Make your gaming safer in just a few steps.
Log In to Your Account
Sign in to your account at bcc99. Security settings can be found in the profile menu.
Go to the Responsible Gaming Section
Open the "Responsible Gaming" tab in your profile settings and choose the tool you prefer.
Set Your Limits or Break
Deposit limit, session time, time-out, or self-exclusion — set whatever you need.
Contact Support
If you have any problems or concerns, talk to us via live chat — we are always here for you.
bcc99's Promise
Safe gaming is not just about rules — it is part of our values.
bcc99 is committed to creating a safe and trusted gaming environment for players in Bangladesh. We believe the mental wellbeing of every player is more important than our business success. That is why our platform follows SSL encryption and fair play principles.
Our support team is specially trained to identify signs of problematic gaming and provide players with the right help. If you ever feel that gaming is having a negative impact on your life, let us know right away — we will help without question.
As part of responsible gaming, we never allow minors (those under 21 years of age) to operate an account. The age verification process is strictly followed and accounts are placed under verification hold in cases of suspicion.
We believe every player in Bangladesh deserves a safe, transparent, and fair gaming environment. All our responsible gaming initiatives are driven by this belief.
Contact Us for Help
Our team is always by your side.
Responsible Gaming FAQ
Find answers to common questions right here.
Enjoy Gaming Safely
Play responsibly and enjoy the wide range of games at bcc99. If you have any questions, check the FAQ or contact support.